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Privacy Policy

Mosaland Pty Ltd Privacy Policy

This policy, together with our Terms & Conditions [Mosaland.com/terms-and-conditions] (collectively referred to as "Terms of Use"), outlines how Mosaland Pty Ltd ACN 619 768 973 of 16 Mowbray Dr Wantirna South VIC 3152 ("we" or "us") collects, uses, and processes personal information when you use:  

- The website at [https://Mosaland.com](https://Mosaland.com) ("Website");  
- Any software or mobile application ("Software") made available by us, including on Google Play or the App Store, and once downloaded or streamed to your device and registered for use;  
- Services provided through our industry partners, hosts, contractors, or directly by us.  

Our policy applies to the use of the Website, Software, and all related services or products unless a separate privacy policy is specified for services accessed via third-party hosting platforms (e.g., Airbnb, Booking.com, HomeAway, etc.).

We provide end-to-end property management services ("Services") for hosts and guests, including property marketing, pricing strategies, and short-term rental facilitation. We also offer a platform ("Hosting Platform") where guests can connect with hosts to book short-term accommodations.

We reserve the right to modify this policy or our Terms of Use at any time at our discretion. While we link to external third-party websites, we are not responsible for their content or policies.

 

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Commitment to Privacy  
We recognize the importance of protecting personal information, especially information that identifies an individual. Any personal information provided will only be used in accordance with this policy and the Australian Privacy Principles.

By using our Website, Services, or Software, you consent to the collection and processing of your personal information, including sensitive information, as described in this policy. Updates to this policy will be published periodically, and your continued use of our Website or Services indicates acceptance of these changes.

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Types of Information We Collect  
We may collect the following information:  

1. Personal Information:
   - Name, birthdate, address, email, phone number, and other contact details.  
   - Financial and billing information.  
   - Property details and location.  
   - Information from third parties related to property listings or services.  

2. Sensitive Information:  
   - Health-related details to accommodate accessibility needs.  
   - Government-issued ID numbers (e.g., passport or driver’s license) for compliance purposes.  

3. Usage Data:  
   - Browser and device details, IP address, and Website interaction logs.  
   - Cookies to enhance Website functionality and analytics.  

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Use of Information  
The information we collect is used for purposes such as:  

- Facilitating property management and bookings.  
- Marketing and improving our Services.  
- Complying with legal and regulatory obligations.  
- Internal records and customer support.  

We may disclose personal information to third parties, including service providers, regulatory authorities, or as required by law. Data shared with third parties will be handled per the Australian Privacy Principles.

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Data Security  
We implement appropriate physical, electronic, and managerial procedures to protect the information we collect. While we strive to secure your data, transmission over the internet cannot be guaranteed as completely secure, and you provide information at your own risk.

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Cookies and Tracking  
Our Website uses cookies to improve functionality and analyze usage patterns. By using our Website, you consent to the use of cookies. You may disable cookies in your browser settings, but this may affect Website functionality.

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Complaints and Contact  
If you have concerns about how your personal information has been handled, please contact us through our [Contact Page](https://Mosaland.com/contact). If you are dissatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner.

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Mosaland Pty Ltd – Terms & Conditions  
Last Modified: 28/12/2024

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